Requests arrive by email, chat, and call, with no single queue.
Industries / IT & managed services
Run the desk, not the spreadsheet.
IT providers and managed-service firms run on requests, assets, contracts, and SLAs across many clients. SOIS pulls it into one place your agent runs: requests, client records, scheduling, and billing, so you fix things instead of filing them.
The bits that slow you down
You did not start it to spend the week on admin. These are the usual culprits.
Which client is on which contract and SLA is hard to keep straight.
Billable work slips through and goes uninvoiced.
Ask in plain language.
Tell the agent you already use what you need. It reads the context, does the work in SOIS, and reports back. You stay on the actual job.
- Log the request, link it to the client and contract, and assign it.
- Show me open requests at risk of breaching SLA and who is on each.
- Invoice this month’s billable work across all clients.
What you run it with
The modules that matter most for it & managed services, built in and ready for your agent. Add more from the marketplace any time.
Tasks & requests
Contacts & CRM
Unified inbox
Calendar & scheduling
Documents
Invoicing
Solutions that fit
Start from the part of the operation that matters most to you.
Put the back office on autopilot.
Launch a workspace, connect your agent, and pay only for what it does.