The language of
the agent era.

Agentic ERP

A business platform designed so an AI agent operates it on your behalf, rather than a person clicking through screens. SOIS is an agentic ERP: contacts, finance, inbox, and more, all driven by your agent.

Agent-native

Built for agents first. Every capability is exposed as a tool an agent can call, instead of an API stapled onto software made for humans.

Model Context Protocol (MCP)

An open standard for connecting AI agents to tools and data. Your SOIS workspace is a full MCP server, so any MCP-capable client can connect and use it.

Bring your own agent

Connecting the AI you already use (Claude, ChatGPT, Cursor, and others) to your workspace, so your own agent does the reasoning and SOIS spends no AI on your behalf.

Chat Agent Gateway

A single endpoint for callers with no agent of their own. Send a plain-English request; the SOIS agent understands it, acts across the workspace, and replies by webhook.

Workspace

Your isolated instance of SOIS where your business data lives and your agent does its work. Launch one at app.sois.ai.

Network

A branded, fully isolated SaaS product an operator runs on SOIS, with its own domains, database, and pricing. Networks never share data.

Extension (app)

A unit of functionality you install from the marketplace. Each adds entities, UI, and agent tools, and your agent can use it the moment it lands.

Marketplace

The catalog of apps that any business on any network can install. Developers build apps with their own agent and publish them here.

AI credits

The usage-based currency of SOIS. You hold a balance and pay per action your agent takes, so budgets are set in real money rather than arbitrary request quotas.

Permission-aware

An agent can only use the tools the person it acts for is allowed to use. Permissions are enforced when tools are offered and again when they run, and access fails closed.

Tenant

A single business account within a network. Each tenant is isolated, with its own users, data, and workspace.

Agentic workflow

A multi-step job an agent carries out end to end, deciding the steps itself rather than following a fixed, pre-recorded script.

Orchestrator

The part of SOIS that decides how to handle a request: do it directly, or break it into tasks and run a team of focused workers in parallel.

Router

A fast, cheap first pass that reads a request and selects only the few toolkits the agent will need, so every request stays lean.

Worker agent

A focused agent spawned to handle one part of a larger task, given just the tools it needs, reporting its result back when done.

Toolkit

A small, focused set of tools, typically two to four, that an agent is given for a specific job so it stays fast and on task.

Tool

A single action an agent can perform in your workspace, such as creating a contact or sending an invoice. Anything a person can do is a tool.

Entity

A type of record in your workspace, such as a contact, invoice, or task. Apps you install can add their own entities.

Agent memory

The context an agent keeps across a conversation, so it remembers what you have asked and what it has already done.

Human in the loop

Keeping a person’s approval at the points that matter, so the agent does the work but you still sign off on the decisions that need you.

Usage-based pricing

Paying in proportion to what is actually used. In SOIS, AI usage is billed as credits: every agent action draws from a balance you control.

Auto-recharge

An optional setting that tops up your AI credit balance when it falls below a threshold, so your agents never stall mid-task.

Plan

A monthly subscription that bundles agent usage and features at a better rate than paying as you go.

Bring your own keys (BYOK)

Operators can plug in their own AI and payment keys, so they sell credits and run billing on their own accounts and keep the revenue.

Operator

The owner of a network: the business that launches its own branded SaaS product on SOIS and sells it to its own customers.

Vertical SaaS

Software built for one industry rather than everyone. With SOIS, an operator can launch a vertical SaaS network for their sector.

Webhook

A way for SOIS to notify another system when something happens, such as delivering the result of a Chat Agent Gateway request.

Passkey (WebAuthn)

Passwordless sign-in using a device passkey. It is more secure than a password and resistant to phishing.

Audit trail

A record of what the agent did and when, so every action stays accountable and reviewable.

AI agent

A software system that pursues a goal by reasoning and taking actions with tools, not just answering questions. In SOIS, your agent does real work across your workspace.

Multi-agent system

Several agents working on one job together: a coordinator breaks the work into parts and runs focused workers, often in parallel, then combines the results.

MCP server

Software that exposes its capabilities over the Model Context Protocol so any agent can connect and use them. Your SOIS workspace is a full MCP server.

MCP client

An agent or app that connects to an MCP server to use its tools. The assistant you already use is an MCP client when it connects to SOIS.

Tenant isolation

The guarantee that each tenant’s data lives in its own database and is never shared across tenants or networks.

Prompt

The plain-language request you give an agent, describing the outcome you want rather than the steps to get there.

Context window

How much information a model can consider at once. SOIS manages it so long, multi-step jobs do not lose the thread.

Fail closed

A safety default: when a permission is missing or unclear, access is denied rather than granted. SOIS enforces agent permissions this way.

Frontier model

The most capable AI models available at any time. Bringing your own agent lets you point the latest one at your workspace the day it ships.

Reconciliation

Matching payments to invoices and records to the bank so the books agree with reality. An agent can do this continuously rather than only at month-end.

Single source of truth

One authoritative record for each piece of data, so there is no conflicting copy to reconcile. An agent maintains it as a by-product of doing the work.

Hallucination

When a model gives a confident but wrong answer. Operating real tools within permissions, with approvals and an audit trail, keeps mistakes catchable and reversible.

System of record

The authoritative place a given type of data lives. In SOIS the agent keeps the system of record current as work happens, so there is no second copy to reconcile.

Governance

The controls that keep agent activity accountable: permissions on what it can touch, a budget on what it can spend, approvals for the decisions that matter, and an audit trail of everything done.

Grounding

Giving a model real, current data to act on rather than relying on its training. Connecting your agent to your workspace over MCP grounds it in your live business.

Integration

A connection to an outside service such as accounting, payments, or ecommerce that your agent can use alongside the built-in tools.

Open standard

A specification anyone can implement, like the Model Context Protocol, so tools and agents from different vendors interoperate without lock-in.

Streaming

Showing an agent’s progress live as it works, step by step, rather than only revealing the final result at the end.

Encryption

Protecting data so only authorised parties can read it, both while stored (at rest) and while moving between systems (in transit).

Role

A named set of permissions assigned to a user. An agent inherits the role of the person it acts for, so it can do no more than they can.

Sandbox

An isolated environment for building and testing an app before it is published, so nothing experimental touches live business data.

Compaction

Compressing an agent’s conversation history so a long, multi-step job stays within the model’s context window without losing the thread.

Token

The unit of text a model reads and writes. Agent usage is measured in tokens and converted into AI credits, so you pay for actual work.

Credit top-up

Adding to your AI credit balance, either manually or automatically through auto-recharge, so your agents never stall mid-task.