FAQ
Questions,
Questions,
answered.
The essentials about SOIS, how it works, and what it costs.
What is SOIS?
SOIS is an agent-native ERP: a platform that runs your whole business (contacts, tasks, inbox, documents, accounting, warehouse, and more) and is built so an AI agent operates it for you. You describe the outcome; the agent does the work inside SOIS.
Do I need my own AI agent to use it?
No. For the richest experience you connect the agent you already use (Claude, ChatGPT, Cursor, or any MCP client). If you have no agent of your own, you can send a plain-English request to the Chat Agent Gateway and the SOIS agent does the work and replies.
What is MCP, and why does it matter?
MCP is the Model Context Protocol, an open standard for connecting AI agents to tools. Your SOIS workspace is a full MCP server, so any compatible client can connect and every tool a person can use becomes available to your agent. Being open by protocol means you are never locked to one vendor.
What can the agent actually do?
Anything a person can do in your workspace: raise an invoice and send it, move a deal and book a follow-up, summarise the inbox, start onboarding for a new hire, reconcile payments, and combine those steps without anyone wiring an integration.
Is my data safe and private?
Yes. Every business has isolated data, and branded networks each get their own database and storage. Agents are permission-aware: an agent can only use the tools the person it acts for is allowed to use, enforced when tools are offered and again when they run. Data is encrypted in transit and at rest. See the security page.
How much does it cost?
Launching a workspace is free, and AI usage is billed as credits, so you pay for the work your agent actually does. Paid Business plans add the full app marketplace, integrations, and team features. Enterprise is custom. See pricing.
What is the difference between business and enterprise?
Business is for running your own operation: launch a workspace and use it. Enterprise is for operators who want to launch their own branded, fully isolated SaaS network on the platform, with their own brand, domains, database, and pricing. See for enterprise.
Can I build my own apps?
Yes. Connect your agent to the SOIS build tools, describe the app you want, and build it on your own machine. Building costs nothing. Publish to the marketplace and you take the larger share every time it is used. See for developers.
Which languages is SOIS available in?
The platform supports nine languages: English (US and UK), German, French, Italian, Spanish (Spain and Latin America), Brazilian Portuguese, and Japanese. The site detects your region and shows the best match, falling back to US English.
How do I exercise my data rights under GDPR?
Use the data-rights request form to ask us to access, correct, delete, export, or restrict your data. If you use a workspace operated by a branded network, that operator is the controller and the request goes to them; we help them fulfil it.
Can I try it before paying?
Yes. Launching a workspace is free, and you only pay for the work your agent actually does, drawn from a credit balance. There is nothing to pay to get started and no card required to launch.
Which AI models can I connect?
Any MCP-capable client, including Claude, ChatGPT, Cursor, and Gemini. Because SOIS is open by protocol, you are never tied to one vendor: as better models arrive, you simply point the new one at the same workspace.
What happens if I run out of credits?
Your agent pauses the paid work until you top up, and nothing is lost. You can set a budget and turn on auto-recharge so the balance refills on its own and your agents never stall mid-task.
Is my data used to train AI models?
No. Your business data is yours. It is isolated per business, encrypted in transit and at rest, and is not used to train models. See the security page for how isolation and permissions work.
Can my whole team use it?
Yes. Add the people you need with roles and permissions, and each person’s agent can only do what that person is allowed to do. Because pricing is usage-based, you are not penalised for adding occasional users.
What if I am not technical?
You do not need to be. You describe what you want in plain language and your agent does the work. If you have no agent of your own, the Chat Agent Gateway lets you send a request and get the result back, with nothing to set up.
How is this different from a chatbot or copilot?
A chatbot answers questions and a copilot speeds up the person at the keyboard. An agent in SOIS does the work itself, end to end, because every action a person can take is a tool it can call. See agent-native vs bolted-on AI.
Can I cancel or change my plan any time?
Yes. Start free and pay as you go, move up to a Business plan when it saves you money, or change later. There is no long lock-in, and you can see exactly where every credit goes.
How long does it take to get started?
Minutes, not months. You launch a workspace, connect the agent you already use, and give it a first task. There is no implementation project, no consultants, and no training course before you see value. See getting started.
Do I have to replace my current tools?
No, and you should not do it all at once. Start with the area that hurts most, let your agent run that while everything else stays where it is, and move the rest at your own pace. See how to migrate.
Can I control what the agent is allowed to do?
Yes, and this is enforced, not advisory. An agent can only use the tools the person it acts for is allowed to use, checked when tools are offered and again when they run, and access fails closed. You set the boundaries the same way you would for a person.
What if the agent does something I did not want?
The decisions that matter are routed to you for approval before they happen, every action is recorded so you can see exactly what was done, and steps can be reversed. Mistakes are kept small, visible, and undoable by design. See what happens when an agent gets it wrong.
What happens to my data if I leave?
It stays yours. You can export your data and have it deleted on request at any time. SOIS is the custodian of your data, not the owner, and being open by protocol means you are never locked in. See data ownership.
Does SOIS work on mobile?
Yes. The workspace runs in the browser on any device, and because the primary way to work is by asking your agent, much of the day-to-day happens through a simple conversation rather than dense screens.
Which industries is SOIS for?
Any business that runs on contacts, jobs, money, and communication, from agencies and professional services to ecommerce, field service, real estate, health and wellness, and more. See SOIS by industry.
How do I connect my agent to SOIS?
Your workspace is an MCP server, so you point your MCP-capable client (Claude, ChatGPT, Cursor, and others) at it and authorise the connection. From then on your agent can use your workspace tools within your permissions. See connect your agent.
Is there a minimum contract or commitment?
No. Launching is free and usage is pay-as-you-go, so there is no minimum spend and no long contract. A Business plan is monthly and bundles usage at a better rate if that suits you, and you can change or stop at any time.
Can SOIS work with the tools I already use?
Yes. SOIS covers the core operation in one place and connects to outside services such as accounting, payments, and ecommerce, and because it is open by protocol your agent can reach the other tools it needs. See integrations.
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