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Guides / Onboard a new client

How to onboard a new client with an agent.

A smooth first week sets the tone for a client relationship. Here is the flow in SOIS, and the single request that has your agent set the new client up properly.

The flow

Four steps, the way a person would do it in SOIS.

Set up the account

Create the client record with everything you know about them.

Send the welcome

Send a warm welcome with the details they need to get started.

Create the kickoff tasks

Spin up the onboarding checklist and assign the owners.

Schedule the first steps

Book the kickoff call and the early milestones.

Or just ask

One request, done.

You do not have to run the steps. Tell the agent you already use, and it does the work across your workspace.

via your agent
Set up the new client, send them a welcome, create the kickoff tasks, and book the first call.
Done. A client set up cleanly, welcomed, with the kickoff tasks assigned and the first call in the calendar.

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